Help

From your first file to a finished video

Six illustrated step-by-step tutorials walk through every stage with captures of the real interface.

  1. Upload your file

    From the workspace, drop a video or audio file — up to 500 MB and 60 minutes.

  2. Generate captions

    Open the project in the studio, choose the spoken language, and click Generate captions.

  3. Review and edit

    Fix any errors, adjust timing, and add a translation if you want one.

  4. Choose a style

    From the Style tab, pick a motion template or a manual style and adjust colors and size.

  5. Export or share

    Download a captioned video or subtitle files, or share a review link with your client.

Frequently asked questions

How accurate is transcription, and how was it measured?

We measured it with real speakers on specific sets only: read Modern Standard Arabic, and Hindi and Urdu, both read and spontaneous. The accuracy page shows the word error rate, clip count and measurement date for each set and model, and which model Qawlak uses today. Not yet measured with real speakers: Gulf, Egyptian and Levantine Arabic, Hinglish, and Hindi and Urdu from Gulf speakers.

Does it support Arabic dialects?

The model recognises Arabic speech. Always review dialects and names; dialect accuracy has not been measured yet.

Does switching the site language translate my video?

No. Only the interface changes. Caption translation is a separate step that adds an editable line and keeps the original.

Where are my files stored?

On a single server we rent from Contabo in Mumbai, India, outside the UAE. Who processes your data on our behalf, and how long backups are kept, is on the privacy page.

Do I need a paid subscription?

Payments are not enabled in this edition. Every new workspace gets ten minutes to try processing jobs.

Can I buy extra credits?

Not yet. The pack prices on the pricing page are proposed only; the payment code exists but is disabled and untested live.

I forgot my password, what do I do?

Use “Forgot password?” on the sign-in page when email is switched on, or account recovery with the recovery code you saved at signup.

Is there a plugin for editing software?

An unsigned pilot panel for Premiere Pro, a script for DaVinci Resolve, an FCPXML file for Final Cut Pro and an import guide for CapCut. Any other editor works with an SRT or transparent-layer export from the studio. Details are on the Plugins page.

What are the studio's keyboard shortcuts?

Press ? inside the studio for the full list. The main ones: Space play/pause, K also play/pause, J and L to step back/forward five seconds, Ctrl/⌘+S save, Ctrl/⌘+Z undo, Ctrl/⌘+E jump to Export, Ctrl/⌘+K open the command palette.

Is the interface available in Urdu? Proposed

Not yet. A third interface language (Urdu in Nastaliq) is proposed and not built; the interface is Arabic and English only today. Transcription itself already accepts Urdu as the clip language.

Who can approve a review link?

Anyone with the link — no account needed, but no identity verification either. Set an expiry or revoke the link when you're done.

Which languages does Qawlak transcribe?

Arabic with Gulf, Egyptian, Levantine, MSA and Moroccan presets, plus English, Hindi, Urdu, Hinglish, Punjabi and a Gulf mix, or Auto to detect the language. For Iraqi Arabic, choose Auto. Which of these are measured, and which are not, is on the accuracy page.

Is the translation automatic?

Yes. The translation is added as its own editable line and the original text stays as it is. Machine translation needs human review before you publish, and the review link labels it as not reviewed.

What is the beta dubbing?

It generates speech for the translated line, so it needs a translation first. Switch between the original and dubbed audio in the preview, and review the result before approving it; the voice is generated, not yours.

What happens to my minutes if a job fails?

Minutes are charged when a job starts and go back to your balance automatically if it fails or you cancel it. Exports and choosing templates cost no minutes, and the credit history shows every movement.

Which export formats are available?

MP4 video with burned-in captions, SRT, VTT, TXT and DOCX files, a transparent layer for video editors, and a ZIP bundle for several projects at once.

Can I use my own font?

Yes. Upload it in Settings under Custom fonts, then pick it for the project’s captions in the studio. The same font is used in the preview and in the exported video.

How do I work with my team?

Invite members to your workspace from Settings. An editor works on the workspace’s projects; an owner manages members and keys and can remove any member. Everyone sees changes to the open project as they happen.

Is there an API?

Yes. Create a key in Settings under API keys, then upload, transcribe and export through the API, with webhook notifications when jobs finish. The full reference is linked at the bottom of llms.txt.

How do I delete my account and data?

In Settings, choose Delete account permanently. Your projects and files are deleted; a workspace other members still use stays with them. How long backups are kept is on the privacy page.

What are referrals and Wafa? Proposed

Someone who signs up through your referral link starts with extra minutes. Referral commissions and Wafa subscription discounts are PROPOSED: they show on their pages, but nothing is paid or discounted until billing is live.

Need more help?

Hi 👋 We reply in Arabic first, Sunday to Thursday 9 am – 6 pm Gulf time. —

WhatsApp — coming soon

Live chat loads the tawk.to widget only when pressed; WhatsApp opens a prefilled message to Qawlak's number. Check the questions above first — most answers are there.